Privacy Policy

Last updated: July 2026

1. Who We Are

LTE Plumbing Solutions Ltd (“we”, “us” or “our”) is a plumbing and heating company based at 36 Crown Rise, Maesteg, CF34 0JY. This privacy policy explains how we collect, use and protect your personal information.

2. What Data We Collect

When you contact us via our website form, email or phone, we may collect:

• Your name
• Phone number
• Email address
• Service you are interested in
• Message or details about your enquiry
• Your address or location, if you provide it

3. How We Use Your Data

We use your personal data only to:

• Respond to your enquiry or quote request
• Arrange and carry out plumbing work
• Communicate with you about your job
• Keep records for legal, tax and warranty purposes

We do not sell your data or use it for marketing purposes without your consent.

4. How We Store Your Data

Your enquiry is sent to us securely via email and may also be stored in our customer relationship management system (Firebase). We keep your data for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

5. Cookies

Our website does not use tracking cookies. Essential cookies may be set by our hosting provider for technical purposes. You can control cookies through your browser settings.

6. Third-Party Services

We use trusted third-party services to operate our website and manage enquiries, including Firebase (Google) for secure hosting and data storage. These services are GDPR-compliant and process data only on our behalf.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (the “right to be forgotten”)
• Object to or restrict how we use your data
• Request a copy of your data in a portable format

8. Contact Us About Your Data

To exercise any of your rights, or if you have questions about this privacy policy, please contact us:

LTE Plumbing Solutions Ltd
36 Crown Rise, Maesteg, CF34 0JY
Email: enquiries@lteplumbingsolutions.co.uk
Phone: 07816 590037